This Privacy Policy explains how Berankify LTD (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit berankify.com or use our web design, development, web portal, AI chatbot, or AI automation services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as technical information collected automatically when you use our website or services.
Information You Provide Directly
When you contact us, request a quote, purchase a service, or work with us on a project, we may collect:
- Your full name
- Business or organization name
- Email address
- Phone number
- Preferred contact method
- Project details, business goals, and service requirements
- Design briefs, website content, images, logos, brand assets, and other project files
- Billing and payment-related information
- Login details or access credentials that you voluntarily provide for project work
- Feedback, revision requests, support messages, and other communication records
Payment information may be processed securely through trusted third-party payment providers. We do not directly store full card numbers or sensitive payment card details.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Approximate location based on IP address
- Browser type and version
- Device type, operating system, and screen size
- Pages visited and time spent on our website
- Referring website or source
- Clicks, scroll activity, and form interaction data
This information helps us understand how visitors use our website and improve performance, security, and user experience.
AI Automation and Tool Usage Data
If you use AI chatbots, automation systems, CRM tools, or custom integrations developed by us, we may collect limited usage data such as:
- Query inputs
- Chatbot interaction logs
- Automation activity logs
- Error reports
- System performance data
This data is used only for support, maintenance, troubleshooting, security, and service improvement. The exact scope of data collection may depend on your specific project agreement with us.
2. How We Use Your Information
We use the information we collect to provide, manage, improve, and protect our services.
We may use your information for the following purposes:
- To respond to your inquiries and service requests
- To prepare quotes, proposals, and project plans
- To deliver web design, website development, web portal, AI chatbot, CRM, and automation services
- To communicate project updates, timelines, revisions, and delivery details
- To provide customer support and technical assistance
- To process payments, issue invoices, and maintain financial records
- To manage client accounts, portals, dashboards, or workspaces
- To improve our website, services, content, and user experience
- To monitor website performance and prevent technical issues
- To protect our systems from fraud, abuse, spam, or unauthorized access
- To comply with legal, tax, accounting, or regulatory obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and provide a better user experience.
Essential Cookies
These cookies are required for basic website functionality, such as page navigation, contact forms, live chat sessions, and security features.
Analytics Cookies
We may use analytics tools such as Google Analytics to understand how visitors interact with our website. This may include information such as popular pages, visit duration, traffic sources, and general user behavior.
Marketing and Retargeting Cookies
We may use tools such as Google Ads or Meta Pixel to show relevant advertising to users who have visited our website or interacted with our services.
Live Chat Cookies
If you use our live chat feature, cookies may be used to maintain your chat session and conversation history.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where required by law, we will request your consent before placing non-essential cookies on your device.
4. Third-Party Services
We may use trusted third-party platforms to operate our business, communicate with clients, process payments, manage projects, and deliver our services.
These third-party services may include:
Payment Processing
- Stripe
- PayPal
- Bank transfer or other manual payment methods
Analytics and Website Performance
- Google Analytics
- Google Search Console
- Cloudflare
Communication and Support
- Gmail or Google Workspace
- WhatsApp Business
- Tawk.to or other live chat tools
Project Management
- Notion
- ClickUp
- Trello
- Similar project management platforms
File Sharing and Storage
- Google Drive
- Dropbox
- Other secure file-sharing tools
AI and Automation Platforms
- OpenAI
- Anthropic
- Make.com
- Zapier
- n8n
- Other automation or AI tools used for client projects
Website, Hosting, and CMS Platforms
- WordPress
- Elementor
- Webflow
- WooCommerce
- Shopify
- Hostinger
- Cloudflare
- Other hosting or website platforms
Advertising Platforms
- Google Ads
- Meta Ads, including Facebook and Instagram
We only share information with third-party providers when necessary to operate our website, communicate with you, process payments, or deliver our services.
Each third-party provider has its own privacy policy and data handling practices. We recommend reviewing their privacy policies when their services are used as part of your project.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Our security measures may include:
- SSL/TLS encryption on our website
- Secure access controls for client files and project systems
- Restricted access to sensitive client information
- Use of trusted third-party payment processors
- Password-protected project portals and workspaces where applicable
- Regular review of our data handling and security practices
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
6. Data Retention
We keep personal information only for as long as necessary to provide our services, complete projects, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Project files, communication records, invoices, and related business records may be retained for up to 2 years after project completion, unless a longer retention period is required by law or agreed with the client.
You may request deletion of your personal data by contacting us. Some information may need to be retained for legal, tax, accounting, fraud prevention, or contractual reasons.
7. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Deletion
You may request deletion of your personal information, subject to legal or contractual obligations.
Right to Data Portability
You may request your information in a structured and commonly used format.
Right to Object
You may object to the processing of your personal information for certain purposes, including direct marketing.
Right to Restrict Processing
You may request that we limit how we use your personal information in certain circumstances.
To exercise any privacy rights, please contact us at:
Email: contact@berankify.com
We may need to verify your identity before processing certain requests. We aim to respond to privacy-related requests within a reasonable timeframe and, where applicable, within the period required by law.
8. Marketing Communications
We may contact you with service updates, business communication, or promotional information related to our services.
You can opt out of marketing emails at any time by contacting us at:
Email: contact@berankify.com
Even if you opt out of marketing messages, we may still send important service-related messages, such as project updates, payment confirmations, support replies, or legal notices.
9. Children’s Privacy
Our website and services are intended for businesses, professionals, and individuals aged 18 or older.
We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided personal information to us, we will take reasonable steps to delete that information.
If you believe a child has submitted personal information to us, please contact us at:
Email: contact@berankify.com
10. International Data Transfers
Some of the tools, platforms, and service providers we use may process or store data outside your country of residence.
Where data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information is handled securely and in accordance with applicable privacy laws.
11. Client Responsibilities
When you provide us with website content, customer data, business data, login credentials, or project materials, you confirm that you have the right to share that information with us.
If your project involves collecting data from your own customers or website users, you are responsible for ensuring that your own privacy policy, cookie notice, consent process, and legal disclosures are appropriate for your business and location.
We may assist with privacy-related website content, but this does not constitute legal advice.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, legal requirements, or third-party tools.
When we update this policy, we will revise the “Last Updated” date at the top of this page.
If we make significant changes that affect how we handle your personal information, we may notify active clients by email or display a notice on our website.
Your continued use of our website or services after any updates means you accept the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Berankify LTD
Website: berankify.com
Contact Page: berankify.com/contact
Email: contact@berankify.com
We aim to respond to privacy-related inquiries within 2 business days.